Shipping & Returns

1. Where We Deliver

We currently deliver to addresses in the United Kingdom only. Orders for delivery elsewhere cannot be accepted.

2. Shipping Costs

• Orders of £100 or more qualify for free standard shipping.
• Orders under £100 are charged a flat £5.99 shipping fee.
• The shipping cost is shown in your basket and at checkout before you pay.

3. Dispatch and Delivery

Orders are processed once payment has been received and confirmed, and are dispatched as soon as practicable. Delivery times are estimates rather than guarantees and can be affected by carrier delays. Products are packed in discreet, protective packaging, and a tracking reference is sent where the service provides one.

4. Payment Window

After you place an order we email a secure payment link. Orders left unpaid beyond the window stated in that email may expire and be cancelled, and stock released.

5. Receiving Your Order

• Check the parcel on arrival and report visible damage to the carrier and to us straight away.
• Please make sure someone is available to receive the parcel, or provide safe-place instructions.
• Check the delivery address carefully at checkout; we cannot be responsible for orders sent to an incorrect address supplied by you.

6. Damaged, Incorrect or Missing Items

If your order arrives damaged, incorrect or incomplete, email enquire@nxtgenactive.com within 48 hours of delivery with your order number and clear photographs of the product and packaging. Where we confirm the issue, we will send a replacement or issue a refund to your original payment method.

7. Returns

Because our products are sensitive laboratory materials, we cannot accept returns of products once they have left our control for quality and safety reasons, unless they are faulty, damaged or not as described. Products must be unopened, with intact tamper seals, to be considered for any other return agreed in advance. Please contact us before sending anything back; unauthorised returns will not be accepted.

8. Cancellations

You may cancel an order that has not yet been paid at any time. Once an order has been paid and prepared for dispatch, contact us immediately and we will do our best to stop it, but we cannot guarantee this. Nothing in this policy affects your statutory consumer rights.

9. Refunds

Approved refunds are made to the original payment method and normally arrive within 5 to 10 working days of approval.

10. Contact

Questions about delivery or returns: enquire@nxtgenactive.com.